Delivery & Return
Free delivery available on 1000s of products over Rs 500. Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
Sastale offers ideal shipping methods for any requirement. Be it low priced through DHL/Standard Parcel Post, more quickly via DHL Express (India only) , or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
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Standard delivery Get it in 3-5 working days |
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Orders over Rs 500: All day delivery. Order anytime: |
FREE |
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Orders under Rs 500: All day delivery. Order anytime: |
Rs 99 |
Exchange or Return of Goods
If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.
In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase in the RSV Ventures online store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
FAQs
We understand how important it is to receive your order on time, and we're here to help! If your order hasn't arrived yet, please follow the steps below to get more information:
Check Your Tracking Information: Log into your account and visit the "Orders" section to view the latest tracking updates. If your order has shipped, the tracking number will provide details on its current location and estimated delivery time.
Delivery Delays: Please note that shipping carriers may experience delays, especially during busy seasons or due to unforeseen circumstances like weather conditions or high demand. Rest assured, we're working closely with them to ensure your order arrives as quickly as possible.
Contact Us: If you cannot locate your tracking information or if the delivery is significantly delayed, our customer service team is ready to assist you. Please reach out to us via [9258555666], and we'll investigate the issue and help resolve it.
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We want to keep you informed about our delivery schedule, especially around public holidays.
Standard Delivery: Our regular delivery service typically does not operate on public holidays, as shipping carriers may be closed or operating with reduced hours. As a result, deliveries may be delayed during these times.
Pre-Holiday Shipping: To ensure your order arrives before a holiday, we recommend placing it in advance. Our team works diligently to ship orders as quickly as possible, but please be aware that shipping times may vary depending on the time of year and carrier availability.
Holiday Schedule: While we cannot guarantee deliveries on public holidays, we strive to provide you with up-to-date shipping information, so you can plan accordingly. Please check our website or contact customer service for specific details on upcoming holiday delivery schedules.
We want to keep you informed about our delivery schedule, especially around public holidays.
Standard Delivery: Our regular delivery service typically does not operate on public holidays, as shipping carriers may be closed or operating with reduced hours. As a result, deliveries may be delayed during these times.
Pre-Holiday Shipping: To ensure your order arrives before a holiday, we recommend placing it in advance. Our team works diligently to ship orders as quickly as possible, but please be aware that shipping times may vary depending on the time of year and carrier availability.
Holiday Schedule: While we cannot guarantee deliveries on public holidays, we strive to provide you with up-to-date shipping information, so you can plan accordingly. Please check our website or contact customer service for specific details on upcoming holiday delivery schedules.
For most orders, a signature may be required upon delivery to ensure your package is safely received. Here’s what you need to know:
Signature Requirement: Some of our shipments, especially higher-value items or those sent via certain carriers, may require a signature to confirm delivery. If a signature is needed, you’ll typically receive a notification from the carrier with delivery details.
No Signature Needed?: For most standard deliveries, a signature may not be required. If you’re not available to sign for the package, the carrier may leave it at your doorstep, or they might reschedule delivery for another day.
What Happens if I Miss the Delivery?: If you’re unavailable to sign for your order, the carrier will usually leave a notice with instructions on how to reschedule delivery or pick up the package from a local facility.
